This Privacy Policy explains how Cycle Care processes personal data when users visit the website, make enquiries, book services, or use our bicycle servicing and repair workshop.
Subject to legal limits, users may ask to access, correct, or delete certain personal data, or object to some forms of processing. Where a request cannot be fully granted, we will explain the reason in general terms.
To make a privacy request, use the contact details in this policy and describe the information or action sought. We may need additional details to confirm the request and to locate the relevant records.
We retain personal data for the period needed to manage enquiries, complete services, maintain service records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy on the website and, where appropriate, indicate that a revised version applies from the date of publication. Users should check the policy periodically to stay informed of current practices.
We use personal data to respond to enquiries, schedule and manage bookings, inspect bicycles, prepare quotations, carry out repairs and adjustments, record approvals, communicate service progress, issue collection summaries, process payments, maintain internal records, improve website performance, and meet legal or accounting obligations.
We may disclose data to service providers that support website hosting, communications, record management, payment processing, or similar operational functions. We may also share information with parts suppliers or repair-related partners when needed to complete a service, confirm compatibility, or manage collection and delivery arrangements.
We may share personal data with public authorities, legal advisers, or other parties where disclosure is required or permitted by law, or where it is needed to protect our rights, respond to lawful requests, or manage a legal claim.
We may collect contact details, service request information, bicycle intake details, inspection notes, quote and approval records, booking preferences, payment-related records, and limited technical data such as device and browser information. Where relevant, we also process information needed to manage service progress, collection, and service summaries.
We receive data when a user submits an inquiry, books a service, brings in a bicycle for inspection or repair, communicates with us by phone or email, or uses the contact form. We may also obtain information from records created during intake, diagnostics, quotations, and service completion, as well as from standard website and cookie activity.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and limited analytics cookies to understand how the site is used. Cookies are not used to collect more information than is reasonably needed for these purposes.
Users may control cookies through their browser settings and, where available, through on-site preference tools. Disabling some cookies may affect site functionality, form handling, or the ability to remember certain settings.
Use the contact details below for questions about this policy or the handling of personal data.
